What the judges want to see
- Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
- How your service compares to the industry standard and how it helps you to differentiate
- How the family values and the family members drive and support the commitment to service excellence within the business
- How you evaluate and monitor service standards across the business
- Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved
- Your aspirations for the business and how current and future family generations will be involved