Service Excellence

Always a popular category, the Service Excellence award is for family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers.

Judges are looking for

  • Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
  • How your service compares to the industry standard and how it helps you to differentiate
  • How the family values and the family members drive and support the commitment to service excellence within the business
  • How you evaluate and monitor service standards across the business
  • Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved

2019 Results

Winner: Andrews Building Services

Highly Commended: Absolute Works & Johnsons Coach and Bus Travel

Finalists: Erwin Hymer Centre Travelworld, G Seller & Co and Premier Care

The waiting is finally over...

The 2019 Winners & Highly Commended have been announced!