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Service Excellence

Always a popular category, the Service Excellence award is for family businesses that can demonstrate how a clear focus on service has had a positive impact on both the business and its customers.

Our 2018 Results

WINNER - Premier Care

HIGHLY COMMENDED - Bright Side Vets, Fairlawns Hotel

FINALISTS - arrangeMY,  Netmetix, Southall Associates

Judges were looking for

  • Evidence of how an investment in service excellence has had a positive impact on both your business and your customers
  • How your service compares to the industry standard and how it helps you to differentiate
  • How the family values and the family members drive and support the commitment to service excellence within the business
  • How you evaluate and monitor service standards across the business
  • Your future plans for the business and how you will maintain a commitment to service excellence, and how family members will be involved


The People's Choice 2018 is closed!

Thank you for taking the time to vote. The winners of all our categories will be announced on 22 November