The Wilson Organisation, founders of the Midlands Family Business Awards, are thrilled to have won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Charlotte Perkins, Group Managing Director at Wilsons, commented: “We’re delighted to receive the Platinum Trusted Service Award and I'm so proud of our team who consistently deliver amazing service to our clients. The fact this award is based on feedback from real customers, who are verified clients of Wilsons, is really important to us. It gives our clients and others that we work with the confidence we don't just promise an exceptional level of service, we deliver it too.
We always share the reviews our clients take the time to provide - so a huge thanks to them too for providing that feedback to us and our team. This award reflects the commitment of our team to understand our clients, listen to their needs and deliver solutions that work for them. It's a great start to 2024!”
This award celebrates brands that are delivering standards that go above and beyond. Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1 January 2023 and 31 December 2023.